InspectorsFinder Ltd is a company registered in England and Wales. Our registered address is 42 York Street, London, UK, TW1 3BW. We operate an online B2B marketplace that connects Clients with verified inspection professionals across domestic, industrial, marine, agricultural, and specialised sectors.

Marketplace Role

InspectorsFinder is a technology intermediary and marketplace platform. We are not an inspection company. We do not carry out inspections, produce inspection reports, or give advice on the outcome of any inspection. The inspection contract is between the Client and the Inspector directly. InspectorsFinder facilitates the connection, manages the booking and payment process, and enforces platform standards.

Platform Services

• Inspector discovery, search, and comparison tools
• Inspector verification and credential review
• Online booking and scheduling
• Secure payment processing (via authorised payment providers)
• Digital inspection report delivery
• Dispute resolution assistance
• Inspector and client account management

Minimum Requirements

To use the Platform you must be at least 18 years of age, have full legal capacity to enter into binding contracts, and provide accurate and complete registration information. Organisations may register through an authorised representative who warrants they have authority to bind the organisation to these Terms.

Account Responsibility

You are solely responsible for all activity conducted through your account. You must:

• Keep your login credentials secure and confidential
• Not share your account with any other person
• Notify us immediately at security@inspectorsfinder.com if you suspect unauthorised access
• Ensure all information in your profile is accurate and kept up to date
• Not create multiple accounts without prior written approval from InspectorsFinder

Business Accounts

Organisations using the Platform for commercial purposes confirm they have all necessary authority, licences, and insurance in place to commission or perform inspection services, and that their use of the Platform complies with applicable law.

Prohibited Users

You may not register or use the Platform if you have previously had an account terminated for a breach of these Terms, if you are barred from receiving services under applicable law, or if you intend to use the Platform for any purpose that violates these Terms.

Verification Process

All Inspectors must complete InspectorsFinder's verification process before appearing in search results or accepting bookings. Verification includes identity confirmation, professional qualification review, professional body membership check, professional indemnity insurance validation, and compliance approval. Verification typically takes 2–5 business days.

Inspector Obligations

Verified Inspectors must maintain valid professional qualifications, insurance, and memberships throughout their time on the Platform. Inspectors must notify InspectorsFinder immediately if any qualification, insurance, or professional body status lapses, is suspended, or is withdrawn. InspectorsFinder reserves the right to suspend any Inspector who fails to maintain the required standards.

Verification Disclaimer

While InspectorsFinder takes reasonable steps to verify Inspector credentials, we do not guarantee the accuracy of information provided by Inspectors. Clients should exercise their own professional judgement when selecting an Inspector. InspectorsFinder is not liable for any loss arising from reliance on verified information that later proves to be inaccurate.

Scope of Services

Inspection services available through the Platform include but are not limited to: domestic property surveys, structural assessments, electrical installation condition reports, gas safety inspections, industrial plant and equipment inspection, non-destructive testing (NDT), marine vessel surveys, cargo inspection, agricultural and food safety inspection, fire risk assessments, and specialist technical inspections.

Inspector Responsibilities

Inspectors are independent professionals, not employees, agents, or contractors of InspectorsFinder. Inspectors are solely responsible for:

• The quality, accuracy, and completeness of their inspection and report
• Holding and maintaining valid professional indemnity and public liability insurance
• Arriving at the agreed time and location
• Complying with all applicable legislation, professional standards, and codes of conduct
• Health and safety on site
• Tax and national insurance obligations on their earnings

Client Responsibilities

Clients are responsible for providing accurate information about the inspection scope, location, and access arrangements; ensuring safe and appropriate access is available on inspection day; being present or making authorised representation available where required; and complying with any reasonable professional requirements of the Inspector.

Inspection Requests

Clients submit Inspection Requests describing the type of inspection required, the location, scope, preferred date, and any relevant documents. Inspectors may then submit a Quotation in response. InspectorsFinder does not guarantee a minimum number of Quotations for any Inspection Request.

Quotation Acceptance

A Booking is created when a Client formally accepts a Quotation and completes the payment process. Acceptance of a Quotation creates a binding contract between the Client and the Inspector for the provision of the specified inspection services. The Quotation forms part of that contract.

Changing a Booking

Once a Quotation is accepted, any material change to the agreed scope, date, or price must be agreed in writing by both parties through the Platform as a Change Order. Inspectors may not unilaterally change the agreed price or scope of an accepted booking. Clients may not reduce the agreed scope after acceptance without the Inspector's agreement.

Rescheduling

Either party may request a reschedule through the Platform. Rescheduling requests must be accepted by the other party. Rescheduling does not constitute cancellation provided the inspection takes place within a reasonable period and both parties agree. Repeated rescheduling requests without agreement may be treated as cancellation.

Inspector Quoting Rules

• Quotations must be accurate, complete, and include all anticipated costs
• Inspectors must not submit artificially low Quotations and then add undisclosed costs after acceptance
• Any additional costs incurred during the inspection must be raised as a Change Order before work is carried out, except where impractical
• Persistent inaccurate quoting may result in account suspension

Payment Process

All payments for inspection services booked through the Platform must be made through the InspectorsFinder payment system. Off-platform payments between Clients and Inspectors are strictly prohibited and will result in account suspension. Payment is required in full at the time of Booking.

Payment Held Pending Completion

Client funds are confirmed and secured by our payment provider at the time of payment. These funds are held by the Platform and are not released to the Inspector until the inspection is completed, a report is submitted, and the Client Review Period has concluded without an active dispute.

Client Review Period

Following delivery of the inspection report, the Client has 48 hours to review the report and raise any queries or disputes. If no dispute is raised within this period, the report is deemed accepted and payment becomes eligible for release to the Inspector.

Inspector Payouts

Following successful completion and payment release, Inspector earnings (after Platform commission) are transferred via our payment provider. Payouts are typically processed within 5 business days of release. Payouts may be delayed where there is an active dispute, pending refund, or outstanding verification requirement.

Taxes

Inspectors are solely responsible for accounting for and paying all applicable taxes on their Platform earnings, including income tax, national insurance contributions, and VAT where applicable. InspectorsFinder does not provide tax advice.

Failed Payments

If a payment fails, the Booking will not be confirmed. Clients are responsible for ensuring sufficient funds and valid payment details. InspectorsFinder is not liable for any loss resulting from a failed payment.

Cancellation Policy

The following cancellation terms apply to all Bookings made through the Platform.

Notice is calculated from the time the cancellation request is submitted through the Platform to the scheduled inspection start time.

Inspector Cancellation

Inspector cancellations are taken seriously. Inspectors who cancel without good reason may have their cancellation rate recorded on their profile, which may affect their search ranking. Inspectors with a cancellation rate above 5% may be subject to account review. Where an Inspector cancels, the Client will receive a full refund and InspectorsFinder will assist in finding a replacement Inspector where possible.

No-Show

If the Inspector fails to attend without prior notification, the Client is entitled to a full refund and InspectorsFinder will investigate the matter. If the Client fails to provide access at the agreed time, this may be treated as a late cancellation by the Client.

Force Majeure

Cancellations caused by events outside the reasonable control of either party (including extreme weather, natural disasters, or government restrictions) will be assessed on a case-by-case basis. InspectorsFinder will use reasonable endeavours to facilitate fair resolution in such circumstances.

Refund Eligibility

Refunds are available in the following circumstances:

• Cancellation refunds — as set out in Section 8
• Inspector no-show — full refund where confirmed
• Incomplete inspection — partial or full refund following dispute resolution
• Duplicate payment — full refund of the duplicate charge
• Administrative error — as determined by InspectorsFinder
• Successful dispute resolution — as determined in the dispute process

Refund Process

Refunds are processed back to the original payment method. Processing times depend on your card issuer but are typically 5–10 business days after InspectorsFinder processes the refund. InspectorsFinder will notify you by email when a refund has been processed.

Non-Refundable Amounts

Platform fees and service charges are non-refundable except where the refund arises from an InspectorsFinder error, Inspector no-show, or as required by law. Payment provider processing fees are non-refundable in all circumstances.

Partial Refunds

InspectorsFinder may issue partial refunds where an inspection is partially completed or where a dispute is resolved in favour of the Client for part of the claimed amount. In the case of a partial refund, the Platform will recalculate the commission and Inspector payment accordingly.

Opening a Dispute

If a Client is dissatisfied with an inspection report or the conduct of an Inspector, they may open a formal dispute through the Platform within the 48-hour Client Review Period. Disputes raised after this period may be considered at InspectorsFinder's sole discretion.

Dispute Process

1. Payment to the Inspector is frozen pending resolution
2. Both parties are notified and asked to submit evidence within 5 business days
3. InspectorsFinder reviews all evidence and reaches a determination within 10 business days
4. InspectorsFinder's decision may include: full refund to Client, partial refund, full payment to Inspector, or a split settlement
5. Either party may escalate to InspectorsFinder senior review within 5 days of the determination

Chargebacks

Clients must not raise chargebacks with their bank or card issuer before completing the InspectorsFinder dispute process. Raising a chargeback without completing the dispute process is a breach of these Terms and may result in account suspension.

Report Delivery

Inspectors are required to deliver a completed inspection report through the Platform within the timeframe agreed at the time of Booking, or within 24 hours of completing the inspection where no specific timeframe is agreed.

Report Standards

• Accurately reflect the findings of the inspection
• Comply with the applicable professional standard for the inspection type
• Be complete and cover all items within the agreed scope
• Include relevant photographs, measurements, and observations
• Be written clearly and in a format appropriate for the Client
• Bear the Inspector's professional signature or certification where required

Report Ownership

The inspection report is produced by the Inspector and is delivered to the Client. Ownership of the report and the underlying intellectual property belongs to the Inspector, but the Inspector grants the Client a perpetual, non-exclusive licence to use the report for the purposes for which it was commissioned.

Prohibited Activities

• Submit false, misleading, or fraudulent information to the Platform
• Circumvent Platform payments by arranging off-platform payments for services sourced through InspectorsFinder
• Post false, malicious, or defamatory reviews
• Harass, threaten, or abuse other users or InspectorsFinder staff
• Attempt to access Platform systems beyond your authorised permissions
• Use automated tools, bots, or scraping tools on the Platform without prior written permission
• Impersonate any person or organisation, or misrepresent qualifications
• Solicit other users to transact directly outside the Platform

Reviews and Ratings

Clients may submit reviews and ratings for Inspectors following a completed inspection. Reviews must be honest, based on the actual experience, and not motivated by factors unrelated to the inspection service. InspectorsFinder reserves the right to moderate, hide, or remove reviews that appear to be false, inappropriate, or in breach of these Terms. We do not edit the substance of genuine reviews.

Client Service Fee

A service fee is added to the inspection price at the time of Booking. The applicable fee will be clearly displayed before the Client confirms payment. Client service fees are non-refundable except in the circumstances described in Section 9.

Inspector Commission

InspectorsFinder deducts a commission from each Inspector payout. The commission rate applicable to each Booking is displayed to the Inspector before they accept the Booking. Commission rates may vary based on the Inspector's plan, the inspection category, and the Booking value. Commission rates may change with 30 days' notice to active Inspectors. Changes do not affect Bookings already accepted before the effective date of change.

VAT

Platform fees and commissions are subject to VAT where applicable. Inspectors who are VAT-registered must charge VAT on their inspection fees to Clients where required by law. InspectorsFinder does not provide VAT advice.

Limitation of Liability

To the fullest extent permitted by law, InspectorsFinder's total aggregate liability to any User arising from or in connection with these Terms or the use of the Platform shall not exceed the greater of:

• The total Platform fees paid by the relevant User in the 12 months immediately preceding the relevant claim; or
• £500

Excluded Losses

InspectorsFinder shall not be liable for any:

• Loss of profits, revenue, or business
• Loss of anticipated savings
• Loss of data or information
• Loss of goodwill or reputation
• Consequential, indirect, or special loss

Consumer Rights

Nothing in these Terms limits any right you may have as a consumer under UK consumer protection legislation, including the Consumer Rights Act 2015.

Platform Ownership

All content, design, software, trademarks, and materials forming part of the InspectorsFinder Platform are owned by or licensed to InspectorsFinder Ltd and are protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use our intellectual property except to the limited extent necessary to use the Platform for its intended purpose.

User Content Licence

By submitting content to the Platform, you grant InspectorsFinder a non-exclusive, worldwide, royalty-free licence to use, store, display, and process that content solely for the purposes of operating the Platform and delivering the services described in these Terms. We do not claim ownership of content you submit.

Prohibited Use of Platform Content

You must not copy, reproduce, distribute, or commercially exploit any part of the Platform or its content without prior written permission from InspectorsFinder. This includes Inspector profiles, search results, pricing information, and any proprietary data generated by the Platform.

InspectorsFinder processes personal data in accordance with our Privacy Policy, which forms part of these Terms. By using the Platform, you confirm that you have read and understood our Privacy Policy.

Key Privacy Principles

• We collect only the personal data necessary to operate the Platform
• We process your data lawfully, fairly, and transparently
• We do not sell your personal data to third parties
• We retain data only for as long as necessary
• You have rights of access, rectification, deletion, and portability under UK GDPR

Marketing

We may send you Platform-related communications and, where you have consented, marketing emails. You may opt out of marketing communications at any time by using the unsubscribe link or contacting us at privacy@inspectorsfinder.com.

Grounds for Suspension

• Material breach of these Terms
• Fraudulent, misleading, or dishonest conduct
• Off-platform payment arrangements
• False or misleading profile information or credentials
• Lapse of required professional qualifications or insurance
• Failure to cooperate with the dispute process
• Conduct likely to bring InspectorsFinder into disrepute

Your Right to Close Your Account

You may close your account at any time by contacting us at support@inspectorsfinder.com. Account closure does not affect any outstanding obligations, active Bookings, or pending financial matters at the time of closure.

InspectorsFinder may update these Terms from time to time to reflect changes to the Platform, applicable law, or our business practices. Where changes are material, we will provide at least 30 days' notice via email and/or a prominent notice on the Platform before the new Terms take effect.

Your continued use of the Platform after the effective date of any updated Terms constitutes acceptance of those Terms. If you do not agree to updated Terms, you must stop using the Platform and close your account before the effective date.

These Terms and any dispute arising from them are governed by and shall be construed in accordance with the laws of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.

Alternative Dispute Resolution

Before commencing legal proceedings, both parties agree to attempt to resolve any dispute in good faith through the InspectorsFinder dispute process (Section 10) and, if that is unsuccessful, through a recognised alternative dispute resolution (ADR) process.

Online Dispute Resolution

For customers based in the European Union, you may also be entitled to use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

If you have any questions about these Terms, or if you believe there has been a breach of these Terms by another User, please contact us using the details below.